Cancellation and Refund Policy

Last Updated: [ADD DATE]

At Travelify.in by TICKET N TRIP, we understand that travel plans can change.

Our team will assist customers with cancellation, amendment and refund requests in accordance with the applicable supplier rules and the conditions communicated at the time of booking.

This policy explains the general process for handling such requests.

1. General Cancellation Conditions

All cancellations and amendments are subject to the rules of the relevant service provider.

Different airlines, hotels, tour operators and visa service providers may have different cancellation deadlines, penalties and refund conditions.

Before confirming a booking, customers should carefully review the applicable cancellation terms.

2. Flight Cancellations and Changes

Flight cancellation and amendment conditions are determined by the airline and the fare purchased.

Depending on the fare rules:

• A booking may be refundable, partially refundable or non-refundable.
• Cancellation charges may apply.
• Airline penalties and applicable service charges may be deducted.
• Changes may require fare differences and amendment fees.
• Certain promotional or special fares may have restrictions.
• No-show conditions may result in additional charges or loss of refund eligibility.

Refund eligibility and amounts are subject to airline approval and processing.

3. Hotel Cancellations

Hotel cancellation conditions vary by property, room type, rate plan and booking dates.

Some reservations may allow free cancellation before a specified deadline, while others may be partially refundable or non-refundable.

Late cancellations, no-shows or changes to confirmed reservations may result in charges under the hotel’s policy.

4. Holiday Package Cancellations

Holiday package cancellation conditions depend on the components included in the package.

Charges may arise from:

• Airline cancellation penalties.
• Hotel cancellation charges.
• Transport and transfer commitments.
• Tour operator penalties.
• Activity or sightseeing reservations.
• Non-refundable deposits.
• Other supplier commitments.

The cancellation schedule applicable to a particular package will be shared in the quotation or booking confirmation.

Where a package-specific cancellation schedule is provided, that schedule will apply to the package.

5. Visa Service Cancellations

Visa application fees and government fees are generally subject to the rules of the relevant embassy, consulate or visa authority.

Once an application has been submitted or a service has been performed, refunds may not be available.

Any refund of visa assistance service charges will be considered according to the work already completed and the conditions communicated before payment.

Visa rejection does not automatically create an entitlement to a refund of government, embassy or third-party fees.

6. How to Request a Cancellation

To request a cancellation or amendment:

1. Contact Travelify through our official email or customer support number.
2. Provide your booking reference.
3. Mention the service you want to cancel or amend.
4. Include the traveller’s name and relevant travel details.
5. Submit the request as early as possible.

A cancellation request is not considered accepted merely because it has been sent. Customers should obtain acknowledgement from our team and confirmation of the applicable cancellation outcome.

7. Refund Processing

Where a refund is approved:

• The refund amount will be determined after applicable supplier penalties and charges.
• Any separately disclosed service or processing charges will be handled according to the agreed terms and applicable law.
• Refunds will normally be processed through the original payment method where supported.
• Processing time may depend on the airline, hotel, supplier, bank or payment service provider.
• We will communicate available refund information when it is received from the relevant provider.

Travelify cannot guarantee a specific refund timeline where processing depends on an external supplier or financial institution.

8. Duplicate or Incorrect Payments

If you believe you have made a duplicate payment or an incorrect payment, contact us with the relevant transaction reference and payment details.

We will review the transaction and assist with verification and resolution.

9. Supplier-Initiated Cancellations

If an airline, hotel or other supplier cancels a confirmed service, available alternatives or refunds will depend on the supplier’s applicable policy.

Our team will assist customers with the options communicated by the relevant supplier.

10. Force Majeure and Exceptional Circumstances

Events such as natural disasters, government restrictions, public emergencies, strikes, severe weather and other circumstances beyond reasonable control may affect travel arrangements.

Any cancellation, rescheduling or refund will be handled in accordance with the applicable supplier rules and relevant law.

11. Important Notes

• Always review the cancellation policy before making payment.
• Do not assume that all travel bookings are refundable.
• Special fares and promotional packages may have stricter conditions.
• Supplier penalties may apply even if a cancellation request is made well before departure.
• Refund amounts are subject to applicable supplier approval and deductions.
• Customers should retain their booking confirmation and payment reference.

12. Contact Us

For cancellation, amendment or refund assistance:

Travelify.in by TICKET N TRIP

Email: [ADD SUPPORT EMAIL ADDRESS]
Phone: [ADD BUSINESS CONTACT NUMBER]
WhatsApp: [ADD WHATSAPP NUMBER]
Business Address: [ADD REGISTERED BUSINESS ADDRESS]

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We appreciate your understanding and will make every reasonable effort to assist you with changes to your travel plans.